Call 843-332-6645
Patient Portal

Patient Information

At The Children’s Group PC, we are committed to providing trusted pediatric care services for families throughout Hartsville, SC, and surrounding areas. Whether you have questions about insurance and payment or would like to learn about our practices and policies, we invite you to read more below for important patient information.

Keeping You Informed & Prepared

Patient Portal

Our secure patient portal is accessible to established patients online and via the Healow mobile app. Once you’ve signed in, you’ll be able to:

  • Communicate with our office staff
  • Look up labs
  • Check appointment dates
  • Review current medications and doses
  • Request prescription refills
  • Update family, social, and medical history
  • Review patient visit summaries
  • And much more

New patients can pre-register without a password. We encourage pre-registration as this will cut down on the need to fill out paperwork at your initial office visit.

Patient Forms

Below you will find our patient forms. For your convenience, feel free to download and print out these forms to save time at your child’s appointment.

Payment Policy

Medical services are provided and billed by The Children’s Group PC. Our providers participate in most major health insurance plans and provide a sliding scale fee service for uninsured patients. Please be aware that with any health insurance plans, there may be deductibles and copayments for which you are responsible at the time of your child’s visit.

If your plan is not listed, please call our billing department for further information at 843-332-6645.


We accept the following insurances:
● Absolute Total Care
● Aetna
● Advicare
● Blue Choice Medicaid
● Blue Choice
● Blue Cross and Blue Shield
● Blue Cross and Blue Shield State
● ChampVA
● Christian Care Ministry
● Cigna
● First Choice
● Golden Rule
● GWH-Cigna
● Medcost
● Medicaid
● Multiplan PHCS
● Molina
● PAI (Planned Administrator)
● SuperMed Network
● Tricare
● United Healthcare
● Wellcare
● 21st Century Benefits

Billing Questions

What billing or insurance information will I receive?

After your insurance has paid, we’ll provide you with a monthly statement of your account. If you have not made any payment arrangements after three months, your account will be put to in-house collections, and you will need to discuss your account with the billing department to resolve the outstanding balance. All copays are expected at the time of service unless you have made other arrangements with someone in billing.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.

I received a notice that my insurance company has paid on my bill, but I don't understand how they calculated their payment amount. Do you know?

We receive an explanation of benefits (EOB) from your insurance company and post the payment according to how your insurance processed the claim. We will gladly answer any questions or explain the processing to you to the best of our ability. We encourage all patients to know their benefits.

Looking to schedule your child’s first appointment? Contact us today!

Pediatric Practice in Hartsville, SC | The Children's Group PC
The Children's Group PC
604 N 5th St
Hartsville, SC 29550
  Business Hours:
Monday - Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 11:00 AM
Sunday: Closed