Patient Portal
Our secure patient portal is accessible to established patients online and via the Healow mobile app. Once you’ve signed in, you’ll be able to:
- Communicate with our office staff
- Look up labs
- Check appointment dates
- Review current medications and doses
- Request prescription refills
- Update family, social, and medical history
- Review patient visit summaries
- And much more
New patients can pre-register without a password. We encourage pre-registration as this will cut down on the need to fill out paperwork at your initial office visit.
Patient Forms
Below you will find our patient forms. For your convenience, feel free to download and print out these forms to save time at your child’s appointment.
Payment Policy
Medical services are provided and billed by The Children’s Group PC. Our providers participate in most major health insurance plans and provide a sliding scale fee service for uninsured patients. Please be aware that with any health insurance plans, there may be deductibles and copayments for which you are responsible at the time of your child’s visit.
If your plan is not listed, please call our billing department for further information at 843-332-6645.
Insurance
We accept the following insurances:
● Aetna
● Advicare
● Blue Choice Medicaid
● Blue Choice
● Blue Cross and Blue Shield
● Blue Cross and Blue Shield State
● ChampVA
● Christian Care Ministry
● Cigna
● First Choice
● Golden Rule
● GWH-Cigna
● Medcost
● Medicaid
● Multiplan PHCS
● Molina
● PAI (Planned Administrator)
● SuperMed Network
● Tricare
● United Healthcare
● Wellcare
● 21st Century Benefits
Billing Questions
What billing or insurance information will I receive?
How long will it take to get things settled with the insurance company?
I received a notice that my insurance company has paid on my bill, but I don't understand how they calculated their payment amount. Do you know?
Frequently Asked Questions
When should I schedule my child's first pediatrician visit?
The American Academy of Pediatrics recommends the first visit within the first week after birth and then regularly for well-child check-ups.
How often should my child have wellness check-ups?
What vaccines does my child need, and when?
Vaccination schedules can vary, but common vaccines include those for measles, mumps, rubella, polio, hepatitis, and others. Your pediatrician will provide a personalized schedule.
How can I ensure my child is meeting developmental milestones?
Regular check-ups include assessments of your child’s developmental milestones. If you have concerns, don’t hesitate to discuss them with your pediatrician.The American Academy of Pediatrics recommends the first visit within the first week after birth and then regularly for well-child check-ups.
What can I do to encourage healthy eating habits in my child?
Offer a variety of nutritious foods, model healthy eating behaviors, and involve your child in meal planning. Discuss any specific dietary concerns with your pediatrician.
What insurances do you accept?
Our providers participate in most of the major health insurance plans in this region of South Carolina. The following are the health plans which we currently accept. If your plan is not listed, we will be unable to file a claim on your behalf. Please call our billing department for further information at 843-332-6645. Please be aware that with any health plans, there may be deductibles and copayments for which you are responsible for at the time of your child’s visit.
Absolute Total Care
Aetna
Advicare
Blue Choice Medicaid
Blue Choice
Blue Cross and Blue Shield
Blue Cross and Blue Shield State
Champ VA
Christian Care Ministry
Cigna
First Choice
Golden Rule
GWH-Cigna
Medcost
Medicaid
Multiplan PHCS
Molina
PAI (Planned Administrator)
Super Med Network
Tricare
United Healthcare
Wellcare
21st Century Benefits
Do you offer same day sick visits?
Regular check-ups include assessments of your child’s developmental milestones. If you have concerns, don’t hesitate to discuss them with your pediatrician.The American Academy of Pediatrics recommends the first visit within the first week after birth and then regularly for well-child check-ups.
Do you have a patient portal?
Yes! We offer patient portal services through healow for the convenience of our patients! The portal can be accessed through our website and an app. Visit our site for more information https://www.thechildrensgrouppc.com/patient-portal
What if I need to talk to my babies pediatrician when the office is closed?
We have an after hours on call service should you need anything while our office is closed.
Do you have Saturday hours?
Yes, we are open 9am to 11am on Saturdays. And weekdays from 8:30am to 5pm
Insurance & Billing
What insurance plans do you accept?
We accept most major plans in the region, including Absolute Total Care, Aetna, Blue Cross Blue Shield, Medicaid, Tricare, United Healthcare, Cigna, Molina, and others. For a comprehensive list, visit our website or call our billing department.
What costs should I expect at the time of service?
Most insurance plans require copayments and deductibles at each visit. If you’re uninsured, we offer a sliding-scale fee. For clarification, contact our billing staff before your visit.
How and when will I receive billing statements?
After insurance processes a claim—typically within 45 to 60 days—you’ll receive a monthly statement. Outstanding balances not settled after three months are referred to in-house collections. Please reach out for payment options.
Services & Care
Do you offer same-day sick visits?
Yes! We provide same-day appointments for sick children alongside scheduled well-child visits.
What vaccines does my child need and when?
We follow standard immunization schedules for measles, mumps, rubella, polio, hepatitis, and more. Your pediatrician will go over a personalized vaccine plan during visits.
How do you monitor developmental milestones?
Milestone screenings are part of every well-child check. If you have concerns, you can always discuss them with your pediatrician.
Patient Portal & Communication
What is the patient portal and how do I use it?
Our secure portal, accessible online or via the Healow mobile app, allows you to:
- Communicate with staff
- View appointments
- Access visit summaries and lab results
- Request prescription refills
- Update family and medical history
How can I contact my child's pediatrician after hours?
We offer an on-call after-hours service—just call the office phone number and you will automatically be forwarded to the on-call service and can leave a message for someone to call you back.
Office Hours & Accessibility
What are your office hours?
We are open Monday–Friday from 8:30 AM to 5:00 PM, and Saturdays from 9:00 AM to 11:00 AM. Closed on Sundays, New Years day, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas.
Where are you located?
Our office is at 604 N 5th Street, Hartsville, SC 29550. You can call us at (843) 332-6645 or fax at (843) 332-9894.
Healthy Habits
What are tips for encouraging healthy eating in my child?
Introduce a variety of nutritious foods, model healthy eating patterns, and involve your child in meal planning. Discuss any special dietary needs with your pediatrician.
Additional Resources
- Patient Forms: New Patient Packet, Records Release, Privacy Practices, ADHD forms, and more.
- Payment Policy: Full details available on our website.
- Service Areas: Serving children from birth through age 21 in Hartsville and surrounding counties (Darlington, Florence, Lee, Chesterfield, Lancaster).
Need Help?
Call us at (843) 332-6645, visit our website at thechildrensgrouppc.com, or use the patient portal to get in touch. We’re here to support your family!
Blog
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In recent weeks, we have seen reports of measles appearing in several areas across South Carolina, specifically around Spartanburg and Greenville, with at least one confirmed case in Columbia. At The Children’s Group PC, we know that news of an outbreak can be...
Looking to schedule your child’s first appointment? Contact us today!
604 N 5th St
Hartsville, SC 29550
Monday - Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 11:00 AM
Sunday: Closed